---
title: Why doesn’t “Optimise Bookings” remove all gaps?
description: Optimise Bookings in HUSL helps reduce gaps but won’t remove all of them. Learn how the feature works and how average service time affects bookings.
---

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# Why doesn’t “Optimise Bookings” remove all gaps?

## How the Optimise Bookings setting works in HUSL

The **Optimise Bookings** feature is designed to **minimise gaps in your calendar**, but it won’t remove every possible gap.

When turned on, Optimise Bookings uses an **algorithm** to limit the booking options shown to clients. Instead of displaying *every* available time slot, it offers **fewer, smarter options** that are more likely to keep your day flowing and reduce unfillable gaps.

Small gaps may still appear - this is expected behaviour.

### **Why gaps can still happen**

Optimise Bookings balances flexibility with efficiency. Some gaps are unavoidable depending on:

- Your service durations
- The mix of short and long services
- Your **average service time** setting

Under the Optimise Bookings toggle, you’ll see **Average Service Time**. This setting plays a big role in how gaps are managed.

### **How Average Service Time affects gaps**

- Setting **30–45 minutes**:
  
    - Prioritises longer services
    - Helps avoid unfillable **15-minute gaps**
    - May leave larger gaps for longer bookings
- Setting a shorter average time:
  
    - Offers more booking options
    - Can increase the chance of small gaps

### **How to get the best results (Step-by-Step)**

1. From the **Home screen**, tap your **profile image** (top left)
2. Tap **Booking Setup**
3. Toggle **Optimised Booking** ON
4. Set **Average Service Duration** to **30 or 45 minutes** to help reduce short gaps
5. Tap **Set Duration** to save your changes
   
   **Tip:** Setting a longer average service duration helps minimise unfillable 15-minute gaps, especially if you offer longer services.

### **💡 Helpful tips**

- Optimise Bookings works best when your **service durations are accurate**
- It’s designed to **reduce**, not completely eliminate, gaps
- Adjust the average service time based on how you like to structure your day
  
  Need help? Email: indiesupport@husl.io

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