---
title: When are appointment reminder SMS/emails sent to customers?
description: Learn how appointment reminder SMS and emails work, choose 24, 48 or 72 hour timing, manage SMS pricing, and set up client notifications easily.
---

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# When are appointment reminder SMS/emails sent to customers?

## Choose when and how your clients receive appointment reminders

You might be wondering **when your customers receive their appointment reminder emails or SMS messages**.

Appointment reminders are **fully customisable**. You can choose **whether reminders are sent by email, SMS, or both**, and you can also select **when they’re sent** — **24, 48, or 72 hours before** the appointment start time.

This flexibility allows you to manage no-shows, cancellations, and reschedules in a way that best suits your business.

---

#### Appointment reminder options

You can customise **both the delivery method and timing** of appointment reminders:

### Reminder delivery

- **Email reminders**
- **SMS reminders**
- **Email + SMS reminders**

📌 Clients will only receive:

- **Email reminders** if an email address is saved in their profile
- **SMS reminders** if a valid mobile number is saved *and* SMS reminders are turned on

### Reminder timing

Choose when reminders are sent:

- **24 hours before** the appointment
- **48 hours before** the appointment
- **72 hours before** the appointment

#### SMS pricing

If you choose to send appointment reminders via SMS:

- Each SMS reminder costs **9c per message**
- SMS credits are **prepaid**

### How SMS credits work:

- A **$10 credit pack** is charged upfront
- When your balance drops below **$1**, an **automatic $10 top-up** is applied
- This ensures reminders continue sending without interruption

#### How to set up appointment reminders

Follow these steps to configure your reminder preferences:

1. From the **Home screen**, tap your **profile image** in the top-left corner
2. Select **Client Notifications**
3. Choose your reminder type:
   
     - Email
     - SMS
     - Email + SMS
4. Select when reminders should be sent:
   
     - **24h, 48h, or 72h** before the appointment
5. Tap **Save
   
   ![Screenshot 2026-04-07 at 12.40.07 PM](https://help.husl.io/hs-fs/hubfs/Screenshot%202026-04-07%20at%2012.40.07%20PM.png?width=400&height=534&name=Screenshot%202026-04-07%20at%2012.40.07%20PM.png)**

✅ All future appointments will follow your selected reminder settings.

#### 💡 Tips

- **72 hours** gives you more time to refill cancelled appointments
- **24 or 48 hours** can help reduce last-minute no-shows
- Using **both email and SMS** increases reminder visibility
- Keep client contact details up to date to ensure reminders are delivered

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