---
title: What to Do if Your Client Receives a Damaged Dropship Order
description: Client received a damaged dropship order? Learn how stylists can report damaged products and request replacements quickly.
---

[Skip to content](https://help.husl.io/what-to-do-if-your-client-receives-a-damaged-dropship-order#main-content)

English

Show submenu for translations

![Husl\_logo\_strapline-TM (4).png\]](https://help.husl.io/hs-fs/hubfs/Husl_logo_strapline-TM%20(4).png?width=120&height=40&name=Husl_logo_strapline-TM%20(4).png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to HUSL.io](https://husl.io/)

[Go to HUSL.io](https://husl.io/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [HUSL Help Center](https://help.husl.io/?hsLang=en)
2. [App Help](https://help.husl.io/app-help?hsLang=en)
3. [Buying & Selling Products](https://help.husl.io/app-help?hsLang=en#buying-selling-products)

# What to Do if Your Client Receives a Damaged Dropship Order

## How stylists can report damaged dropship orders received by their clients.

If your client receives a damaged dropship order, please have them take clear photos of the damaged items and packaging, then send them directly to you. As the stylist, you will then need to forward the information to our team so we can assist further.

### Please send us:

1. Photos of the damaged products
2. Photos of the outer packaging/box
3. The order number
4. A brief description of the damage
5. A list of the exact products and quantities that require replacing

Once received, one of our team members will review the information and contact you with the next steps to get the issue resolved.

### **Recommended Process**

#### **Step 1**

Ask your client to take photos of the damaged items as soon as the order arrives.

#### **Step 2**

Ensure the photos clearly show:

- The damaged products
- Any damaged packaging
- All affected items

#### **Step 3**

Forward the photos, order number and replacement details to our support team for review.

### 💡 Tips for Faster Support

- Ensure photos are clear and taken in good lighting
- Include close-up images of the damage
- Double check the replacement list matches the damaged items shown in the photos
- Submit the claim as soon as possible after delivery
  
  Need help? email: indiesupport@husl.io

- [App Help](https://help.husl.io/app-help?hsLang=en#main-content)

    - [Getting Started - Self guided Onboarding](https://help.husl.io/app-help?hsLang=en#getting-started-self-guided-onboarding)
    - [Setup](https://help.husl.io/app-help?hsLang=en#setup)
    - [Installation](https://help.husl.io/app-help?hsLang=en#installation)
    - [Billing and Payments](https://help.husl.io/app-help?hsLang=en#billing-and-payments)
    - [Appointments](https://help.husl.io/app-help?hsLang=en#appointments)
    - [Customers](https://help.husl.io/app-help?hsLang=en#customers)
    - [Buying & Selling Products](https://help.husl.io/app-help?hsLang=en#buying-selling-products)
    - [Partner Brand Education Sessions](https://help.husl.io/app-help?hsLang=en#partner-brand-education-sessions)
    - [Hair To Stay: Business Tips](https://help.husl.io/app-help?hsLang=en#hair-to-stay-business-tips)
    - [Unwritten Hair care Education](https://help.husl.io/app-help?hsLang=en#unwritten-hair-care-education)
- [Shipping and Fulfilment](https://help.husl.io/shipping-and-fulfilment?hsLang=en#main-content)

    - [Wholesale Shipping](https://help.husl.io/shipping-and-fulfilment?hsLang=en#wholesale-shipping)
- [Product Roadmap](https://help.husl.io/product-roadmap?hsLang=en)
- [Release Notes](https://help.husl.io/release-notes?hsLang=en)
- [Brand Information](https://help.husl.io/brand-information?hsLang=en)

[![HUSL Logo](https://help.husl.io/hs-fs/hubfs/Husl_logo%20(2).png?width=1080&height=530&name=Husl_logo%20(2).png "HUSL Logo")](http://husl.io)

HUSL Hair Help Center

Copyright © 2026, This email is powered by the HUSL app