---
title: What happens if my customer doesn't receive an SMS or email with their bill to pay?
description: I've sent the bill to my customer or client, but they have not received it. How do I get them to pay?
---

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# What happens if my customer doesn't receive an SMS or email with their bill to pay?

## I've sent the bill to my customer or client, but they have not received it. How do I get them to pay?

There are a number of reasons that your customer doesn't receive their bill for payment when you have sent it to them. Double check the below list first: 

1\. Make sure that you have your customer's correct mobile phone number and / or email in their profile. Update it if necessary. Make sure that the country code is also correct. 

2\. Emails are often caught in people's spam or junk mail folders. Have your customer check their spam and junk mail, and if they find it, make sure to move it to the inbox and add to a email safe list so that future emails are received. 

3\. Make sure your customer has internet / mobile data access. 

4\. Send them a test SMS from your phone to ensure they are able to receive SMS messages

If you have confirmed all of these are not an issue, try the following: 

1\. Press 'Resend Bill' by tapping on the three dots in the top right of the Open Cart of your customer as below. 

![](https://help.husl.io/hs-fs/hubfs/IMG_4627-jpeg.jpeg?width=495&height=1073&name=IMG_4627-jpeg.jpeg)

 

If your are still unable to send them the bill, consider changing the payment type to cash or Bank and complete the transaction that way. 

Need Help? Email: indiesupport@husl.io

 

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