---
title: Why has Tap to Pay disconnected from my device?
description: Why has Tap to Pay disconnected in HUSL? Learn the common causes, how to reconnect Tap to Pay with Stripe, and what to do if the issue persists.
---

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# Why has Tap to Pay disconnected from my device?

## Learn why Tap to Pay may disconnect and how to reconnect it quickly.

If Tap to Pay was previously working and has suddenly disconnected, don't worry - this can occasionally happen for a number of reasons.   
In most cases, your Stripe account is still connected, and you'll simply need to reconnect Tap to Pay on your device.

### Common reasons Tap to Pay disconnects

Tap to Pay may disconnect if:

- You signed out of the HUSL app and signed back in.
- The app was uninstalled and reinstalled.
- The app data or cache was cleared.
- You restored or reset your device.
- You connected a different Stripe account or reconnected Stripe.
- You're using a new phone or device.
- Your device no longer meets the requirements for Tap to Pay (such as unsupported software or disabled NFC on Android).
- Stripe or your device requires Tap to Pay to be re-provisioned for security purposes.

### **How to reconnect Tap to Pay**

1. Open the **HUSL** app.
2. Navigate to **Settings**.
3. Open **Payments**.
4. Confirm your **Stripe** account is still connected.
5. Tap **Connect Tap to Pay** and follow the prompts to complete the setup.

Once connected, you'll be ready to start accepting contactless payments again.

### **💡 Tips**

- **Check your Stripe connection first.** If Stripe has been disconnected, reconnect it before setting up Tap to Pay again.
- **Using a new device?** Tap to Pay must be connected separately on each supported device.
- **Keep your device up to date.** Running the latest version of HUSL and your device's operating system helps ensure Tap to Pay works reliably.

### Still having trouble?

If Tap to Pay disconnects repeatedly or you're unable to reconnect it, please contact the HUSL Support team. Let us know:

- The make and model of your device.
- Your operating system version.
- Whether you've recently changed devices, reinstalled the app or reconnected Stripe.
- Any error messages you receive during setup.

This information will help us investigate the issue more quickly.

Need help? email: indiesupport@husl.io

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