Why has Tap to Pay disconnected from my device?

If Tap to Pay was previously working and has suddenly disconnected, don't worry - this can occasionally happen for a number of reasons.
In most cases, your Stripe account is still connected, and you'll simply need to reconnect Tap to Pay on your device.

Common reasons Tap to Pay disconnects

Tap to Pay may disconnect if:

• You signed out of the HUSL app and signed back in.
• The app was uninstalled and reinstalled.
• The app data or cache was cleared.
• You restored or reset your device.
• You connected a different Stripe account or reconnected Stripe.
• You're using a new phone or device.
• Your device no longer meets the requirements for Tap to Pay (such as unsupported software or disabled NFC on Android).
• Stripe or your device requires Tap to Pay to be re-provisioned for security purposes.

How to reconnect Tap to Pay

1. Open the HUSL app.
2. Navigate to Settings.
3. Open Payments.
4. Confirm your Stripe account is still connected.
5. Tap Connect Tap to Pay and follow the prompts to complete the setup.

Once connected, you'll be ready to start accepting contactless payments again.

💡 Tips

• Check your Stripe connection first. If Stripe has been disconnected, reconnect it before setting up Tap to Pay again.
• Using a new device? Tap to Pay must be connected separately on each supported device.
• Keep your device up to date. Running the latest version of HUSL and your device's operating system helps ensure Tap to Pay works reliably.

Still having trouble?

If Tap to Pay disconnects repeatedly or you're unable to reconnect it, please contact the HUSL Support team. Let us know:

• The make and model of your device.
• Your operating system version.
• Whether you've recently changed devices, reinstalled the app or reconnected Stripe.
• Any error messages you receive during setup.

This information will help us investigate the issue more quickly.

Need help? email: indiesupport@husl.io