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What does the SMS appointment reminder say?

Learn what information is included in HUSL's automatic SMS appointment reminders and when they're sent.

If you've enabled SMS Appointment Reminders in your Client Notifications settings, HUSL will automatically send a reminder to your clients before their appointment.

You can choose when the reminder is sent:

  • 24 hours before
  • 48 hours before
  • 72 hours before

This helps reduce missed appointments and gives both you and your clients plenty of notice if they need to reschedule.

What information is included in the SMS?

The SMS reminder is simple, clear and includes the essential appointment details:

  • Appointment date
  • Appointment start time
  • Your phone number, so your client can contact you if they need to reschedule or cancel

The message is designed to provide clients with everything they need to remember their upcoming appointment.

Screenshot 2024-04-16 at 8.03.13 PM

Why are reminders sent before the appointment?

Sending reminders 24, 48 or 72 hours before the appointment helps to:

  • Reduce no-shows
  • Prompt clients to confirm their attendance
  • Give clients enough notice if they need to reschedule
  • Give you more time to refill an appointment if a cancellation occurs

Can I customise the SMS reminder?

Not just yet.

👉🏼 The HUSL team is currently working on exciting new features as part of Version 3, including the ability to customise your SMS's.

Stay tuned for future updates!

Need help? Email: indiesupport@husl.io