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Setting Up SMS Appointment Reminders in HUSL

What are SMS notifications in HUSL?

SMS notifications are used for appointment confirmations and reminders. You can choose whether reminders are sent by SMS, email, or both, and set them to go out 24, 48, or 72 hours before the booking.

How do I set up SMS reminders?

To use SMS reminders, make sure the following are in place:

  1. Open the HUSL app.
  2. Go to Profile > Client Notifications.
  3. Choose when reminders should be sent: 24, 48, or 72 hours before the appointment.
  4. Select whether reminders are sent by SMS, email, or both.
  5. Check that the client’s mobile number is saved and up to date.
Can I see which SMS reminders were sent?

There isn’t a feature in the app to view a history or list of the SMS reminders that have been sent to clients.

What should I know about SMS reminder messages?

SMS reminders are sent automatically when they are enabled and the client’s mobile number is saved correctly. Clients can receive appointment confirmations and reminders by email and/or SMS, depending on the notification settings.

Can my client reply to the SMS reminder?
No, the SMS is sent from our number on behalf of the stylist. The SMS it clearly states to call the stylist on their number (provided in the SMS) to cancel/reschedule.
*WATCH THIS SPACE: Very soon your client will be able to confirm their booking from the SMS reminder.

What if SMS reminders are not sending?

If SMS reminders are not sending, check the following:

  1. Confirm SMS reminders are enabled in Profile > Client Notifications.
  2. Confirm you have more than $1 SMS credit. Check via Client Notifications setting.
  3. Make sure the app is updated to at least v2.22.0.
  4. Check that the client has a saved mobile number.
Are there costs for SMS notifications?

Yes. Each SMS reminder costs 9¢ per message. SMS credits are prepaid in $10 packs, and when the SMS balance drops below $1, the app automatically tops up another $10. Email reminders are free.

What happens if SMS notifications are temporarily unavailable?

If SMS notifications are not sending because of a temporary provider limit, email notifications (if turned ON in your settings) should still be sent, so bookings and updates continue to come through by email.

Need help? email: indiesupport@husl.io