---
title: How do I refund a deposit for an online booking?
description: Learn how to refund deposits for HUSL online bookings, including declined requests, cancellations and no-shows, and how long refunds take.
---

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# How do I refund a deposit for an online booking?

## If you've set 'Deposit' for an online booking request, you can refund it directly through your HUSL app in a few different situations.

- ### 1. Declining an online booking request
  
  If a client submits an online booking request and you've set a deposit, simply tap **Decline** on the booking request. The deposit will automatically be refunded to your client's original payment method.
  
  ### 2. Cancelling an accepted booking
  
  If you've already accepted the booking but your client later lets you know they can't make the appointment, you can choose whether to refund their deposit.
  
  To do this:
  
    1. Open your **Calendar**.
    2. Tap on the booking.
    3. Select **Delete Booking**.
    4. If the client has paid a deposit, you'll be prompted to choose whether you'd like to refund it.
  
  Simply follow the prompts to confirm your choice.
  
  ### 3. Marking a client as a no-show
  
  If your client doesn't show up for their appointment and has paid a deposit, you can also choose whether to refund it at your discretion.
  
  To do this:
  
    1. Open your **Calendar**.
    2. Tap on the booking.
    3. Select **No-Show**.
    4. If a deposit has been paid, you'll be prompted to choose whether you'd like to refund it.
  
  You can then decide whether to refund the deposit or retain it.
  
  ### Please note
  
  Once a deposit refund has been processed, it can take **5–10 business days** for the funds to appear back in your client's bank account. The exact timing depends on their bank.
  
  Need help? Email: indiesupport@husl.io

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