How do I provide a receipt when a customer has paid a booking deposit?

When a customer pays a booking deposit through HUSL Online Bookings, the deposit and the remaining service balance are treated as separate payments.

For example, if a Blow Dry costs $70 and you have set a $50 deposit:

1. Customer pays the $50 deposit
   • The $50 is processed through your connected Stripe account.
   • The customer receives a Stripe receipt for the $50 deposit.
2. The service is completed
   • At checkout, HUSL recognises that the $50 deposit has already been paid.
   • The $50 deposit is deducted from the $70 service price.
   • The remaining balance is therefore $20.
3. Customer pays the remaining $20
   • The $20 is processed as a separate payment.
   • If the customer has an email address saved in their HUSL customer card, they will receive the relevant receipt for this payment.

The customer has therefore paid $70 in total, but it has been paid through two separate transactions: $50 + $20.

Why can't HUSL/Stripe provide one $70 payment receipt?

Because the payments were made as two separate transactions, on different days and for different purposes, Stripe cannot combine them into one payment receipt showing that the customer made a single $70 payment.

The two receipts accurately reflect what actually happened:

$50 booking deposit → $50 receipt
$20 remaining balance → $20 receipt

Together, they account for the $70 Blow Dry service.

What if my customer wants one document showing the full $70?

If your customer specifically wants one document showing the total cost of the service, you can provide your own business receipt or invoice that accurately summarises the service and both payments.

For example:

Blow Dry — $70
Deposit paid — $50 on [date]
Balance paid — $20 on [date]
Total paid — $70

Your business receipt should include your relevant business details, such as your business name, ABN, date, service and price. Australian Government guidance confirms that receipts can be provided digitally or in other formats and outlines the information they should contain.

Important: If you are GST-registered and issuing a tax invoice, additional requirements apply. Make sure your document meets the ATO requirements for tax invoices.

💡 Tip

Don't try to combine or alter the Stripe payment receipts. Stripe should continue to show the actual payments that were processed.

If a customer simply wants a document showing the full value of their service and how it was paid, provide a separate business receipt/invoice that clearly shows the $50 deposit + $20 balance = $70 total.

Need help? email: indiesupport@husl.io