Keeping Your Sales Organised: Open Transactions (Carts) Are Automatically Removed After 7 Days

With the introduction of Custom Offline Payments in HUSL, there's no longer a need to leave transactions (or otherwise known as carts) open for payment methods such as gift vouchers, memberships, external EFTPOS terminals, or other offline payment methods.

You can now complete these transactions immediately using your preferred offline payment type, ensuring the sale is finalised and recorded correctly.

Because of this, if an Open Cart hasn't been completed within 7 days, it's generally assumed the transaction has either been abandoned or simply forgotten.

Automatically removing older Open Carts helps keep your app organised by ensuring your Open Carts list only contains transactions that genuinely still require action.

It also helps keep your Sales & Performance Reports accurate by encouraging transactions to be completed promptly, rather than leaving unfinished sales sitting open indefinitely.

An Open Cart (or open transaction) simply means:

• A client sale has been started in HUSL.
• Services or products have been added.
• The transaction has not yet been completed at checkout.

Until a transaction is completed, it is not recorded as a final sale and will not appear in your Sales & Performance Reports.

If an Open Cart remains incomplete:

• It will automatically be removed from your Open Carts list after 7 days.
• It will no longer appear in the Point of Sale as an active transaction.

Don't worry — the transaction isn't lost.

If the cart is linked to an appointment, you can simply reopen the booking from your calendar and begin the checkout process again whenever you're ready.

Transactions awaiting payment or marked as overdue are not affected by this change and will remain visible.

With Custom Offline Payments available in HUSL, it's now easy to complete every transaction, regardless of how your client pays.

Offline Payments are ideal if you use:

• External EFTPOS terminals
• Gift vouchers
• Memberships
• Bank transfers
• Any other custom offline payment method

By completing the transaction at checkout using an Offline Payment, your sale is:

✔ Recorded correctly

✔ Marked as complete

✔ Included in your Sales & Performance Reports

1. From the Home Screen, tap your Profile Image (top left).
2. Tap Payments.
3. Head to Accepting other types of payment
4. Add up to three custom offline payment methods.
5. Select your preferred payment method when completing a transaction.

Removing inactive Open Carts helps you:

• Keep your Open Carts list clean and organised.
• Quickly identify transactions that still need action.
• Ensure your Sales & Performance Reports accurately reflect completed sales.
• Record every payment, even when it's processed outside HUSL.
• Maintain a smoother and more consistent checkout workflow.

💡 Complete transactions as soon as payment is received.

💡 Use Custom Offline Payments for vouchers, memberships, bank transfers, or external EFTPOS terminals.

💡 Review any remaining Open Carts regularly to ensure nothing has been missed.

💡 If you need to complete a booking after seven days, simply reopen the appointment from your calendar and continue the checkout process.

Open Carts are automatically removed from the Open Carts list (cart icon bottom of homescreen) after 7 days if they haven't been completed.

With Custom Offline Payments, there's no longer a need to keep transactions open while waiting to record offline payment methods. This helps keep your app organised, ensures your Sales & Performance Reports remain accurate, and makes it easier to identify transactions that still require your attention.

Need help? Email: indiesupport@husl.io