---
title: How do booking confirmations and reminders work with the new confirmation link?
description: Learn when HUSL sends booking confirmations and reminders, how the new client confirmation link works and what happens when appointments are booked at short notice.
---

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# How do booking confirmations and reminders work with the new confirmation link?

## HUSL has updated the Booking Reminder notification to include a link that allows clients to confirm their appointment or manage their booking.

The timing of these notifications depends on when the appointment is booked and the reminder settings (24, 48 or 72 hours prior) you've configured in your HUSL app.

### 1. If a booking is made outside your reminder window

If a client books an appointment far enough in advance, they'll receive two separate notifications:

**Booking Confirmation**

Sent when you accept the booking.

- The message confirms that their appointment has been accepted.
- It does not include the new confirmation link.
- The existing Booking Confirmation message remains unchanged.

**Booking Reminder**

Sent at the time you've configured in your Client Notification Settings (for example, 24, 48 or 72 hours before the appointment).

- The SMS or email reminds the client about their upcoming appointment.
- It now includes a link allowing them to confirm their attendance or manage their booking.

### 2. If a booking is made within your reminder window

If a client books an appointment within the reminder period you've configured, they won't receive a separate Booking Confirmation followed by a Booking Reminder.

Instead, HUSL sends a **combined booking confirmation and reminder immediately** when you accept the booking.

This message includes the confirmation link, allowing the client to confirm their attendance or manage their booking straight away.

For example, if you've set your Booking Reminder to 24 hours before an appointment and a client books just 12 hours before the appointment, they'll receive this combined message immediately.

The same applies if you've configured a 48-hour or 72-hour reminder period.

### 3. What do the SMS and email messages look like?

The wording depends on whether the client receives a standard booking confirmation or a reminder/combined notification.

**Combined confirmation and reminder (booking made within the reminder window)**

SMS:

"Your appointment with {Stylist} is confirmed! Your appointment starts at {time, date}. Please confirm or manage: {link}"

Email:

- Subject: Please confirm your booking with {Business}
- Message: Your booking with {Business} has been accepted. Please confirm that you are attending.
- Buttons: **Confirm booking** and **Reschedule or cancel**

**Standard Booking Confirmation (booking made outside the reminder window)**

The existing SMS and email messages remain unchanged. They confirm that the booking has been accepted but do not include the new confirmation link.

**Booking Reminder (sent at the configured reminder time)**

SMS:

"Hi {Name} — your booking with {Stylist} is on {time, date}. Confirm or manage: {link}"

Email:

Includes **Confirm booking** and **Reschedule or cancel** buttons.

### 4. What about booking changes and cancellations?

The existing **Booking Change/Cancellation** notifications remain unchanged. No new confirmation link has been added to these messages.

### Quick summary

| Notification | When is it sent? | Confirmation link? |
| --- | --- | --- |
| Booking Confirmation | When the booking is accepted outside the reminder window | No |
| Combined Confirmation + Reminder | Immediately when a booking is accepted within the reminder window | Yes |
| Booking Reminder | At the configured reminder time | Yes |
| Booking Change/Cancellation | When an existing booking is changed or cancelled | No |

**Good to know:** The reminder window is determined by the reminder settings you've enabled in your HUSL app. If a booking is made within that window, the combined confirmation and reminder is sent immediately rather than waiting until the scheduled reminder time.

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