How to Use the Get Help Chat in the HUSL App

Using Get Help: quick steps

1. Open the HUSL app and tap the Get Help section.
2. Follow the on‑screen prompts to start a chat with the support team.
3. Describe the issue clearly (what you tried, what you expected, and what actually happened).
4. Attach supporting media:
   • Add screenshots or a short screen recording of the problem to help the support team investigate faster.
5. If you prefer to speak with a human agent or need escalation, request that during the chat—Get Help can connect you to team members who can escalate to technical staff.

How to revisit past enquiries

• In the Get Help area, tap the arrow in the top-left corner to view previous chats, responses, and resources related to past enquiries.

Notes about device compatibility (important for reporting issues):

• If an issue persists after updating or reinstalling the app, use Get Help to provide details and media so the technical team can investigate.

Troubleshooting tips when reporting an issue

• Before contacting support, update the app to the latest version and try reinstalling it (these steps can help rule out common causes).
• When the problem persists, include:
  • A clear description of the steps that reproduce the issue
  • Screenshots or a short screen recording showing the problem
  • Which device you’re using (e.g., iPad, iPhone, Android device model etc)
• Ask in the chat for the issue to be escalated to technical staff if needed.

Conclusion:
Use the Get Help chat to report problems, attach screenshots or recordings to speed diagnosis, request human support or technical escalation, and review past enquiries via the arrow in the top-left corner of the Get Help screen. Providing clear reproduction steps and media helps the team investigate and resolve issues more quickly.