---
title: Cancellation Fee After Editing a Booking
description: Learn why cancellation fees don’t update after editing bookings and how to manage deposits, authorisations, and client charges correctly.
---

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# Cancellation Fee After Editing a Booking

## Why the cancellation fee doesn’t change when you update a service

When a client books online, their bank **authorises the cancellation fee** based on the **original service total** at the time of booking.

If you later edit the booking (for example, changing it to a lower-priced service), the authorised cancellation amount **does not automatically update**. This is because changing it would require cancelling the original authorisation and requesting a **new approval from the client’s bank**.

Banks treat each authorisation as a separate request, and re-authorising can:

- Trigger additional security checks
- Create multiple pending holds on the client’s account
- Risk the new authorisation being declined

To avoid confusion or failed payments, the system keeps the **original authorised amount in place**.

### **What can you do instead?**

If the booking changes, you still have full control at the time of cancellation:

1. Manually adjust the amount you charge
2. Process a partial charge if needed
3. Refund any difference where applicable

### **💡 Tips for stylists**

- Let clients know upfront that cancellation fees are based on the **original booking value**
- If making major changes, consider cancelling and rebooking to reset the authorisation
- Keep communication clear to avoid confusion around holds and charges
  
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